FAQs - Company
Q: When were you first established?
A: As a family business in 1958 in Budapest, Hungary.
Q: What are your professional affiliations and certifications?
A: Éminence is an active member of the Organic Trade Association (OTA), the association for the organic industry in North America. The OTA exists to promote and protect organic trade to benefit the environment, farmers, the public and the economy. The OTA, formerly the Organic Foods Production Association of North America (OFPANA), was established in 1985 in the United States and Canada. Since its inception, the association has been a key player in shaping both the regulatory and market environment for organic products. The OTA is a leader in advocating and protecting organic standards so that consumers can have confidence in certified organic production.
We also hold certifications by Demeter International, Biokontroll, USDA-Oregon Tilth and USDA-ASCO so customers can use Éminence products with 100% confidence that they are safe and fully compliant with US and international labeling requirements and regulations.
Q: Where are Éminence products made?
A: We are proud to make the majority of our products in Hungary, the birthplace of spa culture, while the USDA Collection is made in America, to comply with USDA guidelines. We source the best ingredients from all over the world and combine them with traditional Hungarian craftsmanship to bring you the best skin care worldwide. To deliver Éminence products, a local courier company uses environmentally friendly hybrid vehicles that reduce emissions up to 50 percent when compared to conventional cars. Larger shipments are sent on trucks running on biodiesel made from recycled household vegetable oil. When shipping products by air, Éminence uses Lufthansa, which is the leading airline in the fight against global warming.
Q: Does Éminence test on animals?
A: Absolutely not. We are proud members of the Cruelty-Free/Leaping Bunny Association.
Q: Does Éminence give back?
A: Yes! We donate $5 of every Sweet Red Rose Whip Moisturizer sold to the American and Canadian Breast Cancer Foundations with donations to date in excess of one hundred thousand dollars in addition to the generous donations to countless other charities and organizations every year.
We enlist wind and solar power energy in the making of products, use recyclable packaging and vegetable-based inks in printing, FSC-certified post-consumer recycled paper and have introduced our Beyond Organic line created with Biodynamic® farming practices certified by Biokontroll Hungaria. Our green office space in Vancouver has been designed as an eco-alternative building with solar panels and gardens on the roof, floors and building materials made primarily of renewable resources, and efficient lighting and heating sources. Mother Nature would be proud!
Q: Why do you only sell your products in spas and salons?
A: Éminence Skin Care is designed to be most effective when prescribed by a professional skin therapist trained extensively by our team of Éminence Trainers. Without the assistance of one of our professionals, you could select the wrong products for your skin type, and fall short of your desired results.
Q: But I found your products online…
A: Éminence is proud of our collection of organic skin care and we stand behind each of the amazing products we offer if purchased from an authorized dealer. Unauthorized vendors, including many online shopping cart sites, may sell outdated and/or imitation products, and should be avoided. Please contact us if you have any questions regarding authorization.
Q: How can I become an authorized Éminence account?
A: Spas, salons, estheticians and certified professionals interested in more information about carrying Éminence can contact us toll free at 1.888.747.6342